TENANT RETENTION:

Our most challenging job as a manager is not managing the property but managing the residents.  Good tenants are the key element to any succe

ssful rental property investment.  Keeping tenants happy to insure the longevity of the tenant’s occupancy is critical.  Friendly staff, availability and quick response to questions and maintenance request will satisfy a resident GETTING STARTED:

If you are not currently under contract with another property management or real estate company we can begin right away.  If you are currently under contract you will need to terminate their services according to your agreement with them.  We are happy to pick up keys, security deposits, and necessary documents from the discontinued company.  At your request we will e-mail you a complete start-up package.  Once you have completed all necessary forms and returned them to us, so we can get started.

COMMUNICATIONS:

We believe that constant communication is an essential element to maintaining a positive working relationship: to this end, we are accessible to our tenants and property owners via phone, fax and e-mail.  Our phones are answered by a live person during normal business hours, Monday thru Friday, 9:00 am – 5:00 pm.  You can expect that our fax machine is on 24 hours a day and we check our voice and e-mails constantly.

FEES:

TLC Property Management.com, Inc. charges no set up fee, no annual fee and no lease renewal fee.  Management fee is 10% on all residential properties with a 6-month to 2-year lease.  There is a leasing commission fee of $500.00 which is paid by the owner after the property is rented (after rent and deposits have been paid) to the procuring agent.

ADVERTISING:

“Saturation Marketing” is our goal for your vacant property in all potential appropriate tenant markets.  Each tenant has their own way of locating a home to rent rather by driving around, using a real estate agent, scanning the paper or local publications, no matter what it is we will be there.  With rental signs, military housing referrals and the Multiple Listing Service reaching over 13,000 licensed real estate agents, and Fort McPherson housing office advertising your home when requested.  TLC Property Management.com, Inc. has many memberships to professional organizations to assist us in filling vacancies also.

PETS:

The majority of families and singles have pets.  We prefer to advertise pets are negotiable, so that they will tell us about the pets when they apply instead of trying to sneak them in later.  When we present the tenants to you for your approval, we will also tell you about the pet.  Nonrefundable pet deposits are based on type and size of animal.  If damage exceeding the pet deposit occurs, we will hold funds from security and cleaning deposits.  You are in no way required to accept pets; this is completely your decision and we will do our best to meet your requests.

SCREENING TENANTS:

We want good tenants as much as you do, it makes our job that much more pleasant.  It is our goal to obtain the highest qualified tenants.  We have defined a preferred tenant profile based on credit, employment and rental or ownership history.  A conscientious review of applicant’s current credit report will assure owner of timely rental payments.  TLC Property Management.com, Inc. is directly linked to the credit service bureau’s database; we are able to access credit reports within minutes, 24 hours a day.  Verifying employment will assure owner that the tenant has means to pay rent.  Talking with current and past landlords will assure owner tenants will maintain the property.  We make cpies of all identification at time of application.  TLC Property Management.com, Inc. is a fair housing advocate and does not discriminate against any applicant or tenant based on race, creed, color, religion, national origin, handicap or family status.

THE LEASE:

TLC Property Management.com, Inc. has its own eleven page lease computerized for personalization, which is a compilation of local and state leases with additional clauses for the protection of the owner.  As most owners will agree we prefer securing a one-year lease.  To begin the lease tenants are invited to our office for a complete explanation of the lease and to sign.  The extra time we spend with the tenants explaining the terms of the lease has great pay offs.  It substantially reduces misunderstandings during the term of the contract.  It also gives us a chance to answer questions and concerns and to begin the landlord tenant relationship.  Starting off on the right foot is very important to us.  First months rent and all deposits must be paid in certified funds.  After that the tenant can write a personal check, if a tenant bounces a check they will not be able to write checks after that.

SECURITY DEPOSITS:

As additional protection for you we require all the security deposit in the form of certified funds before a property can be taken off the market.  Security deposits are based on the monthly rent with cleaning and pet deposit additional.  We offer all deposits as refundable, encouraging tenants to leave the property in good condition rather taking additional time making repairs and cleaning preparing the property to re-rent.  Complete instructions to the tenant are included in the lease, instructing them on proper procedure for receiving full security deposit refund, within thirty days after move out as per Georgia law.  Proper notice and completion of lease term is a must to receiving security deposit refund.  Cleaning, including appliances, floors, walls, yard and carpets professionally cleaned are required minimum to prevent deductions from deposits. 

TLC Property Management.com, Inc. will compare condition at move out to move in inspection sheet to determine all costs necessary to rectify any damages to property.  A complete security deposit disposition report will be completed and forwarded to tenant within thirty days of move out.

COLLECTING RENTS:

Rents are due on the 1^st day of each and every month.  Because social security and state checks are not received by tenants until the 3^rd, we allow a grace period until the 4^th at 2pm.  Eviction proceedings begin on the 10^th of each month.  After the eviction process has begun rents must be paid with certified funds, no personal checks are accepted.  Rents are also not accepted without late fees. more than anything else we can do for them.  We ask our owners cooperation regarding tenant services whenever possible.

MAINTENANCE:

We understand your need as a landlord to be kept abreast of property condition both physically and financially.  We try to contact you per your instructions to us in the start up package, as to at what amount in maintenance you would like to be informed.  On emergency maintenance will use our best judgment on making repairs over your specified authorization amount.  Emergency maintenance includes but is not limited to loss of air or heat, water damage, main drain stoppage or electrical problems.  Most emergency repairs can be fixed at the time of service call; some require later bids and replacements such as heating and cooling systems.  Over the years we have assembled an excellent array of reasonably priced honest maintenance technicians for every area of repair your property may need.  Prompt attention to maintenance items keeps tenants smiling and prevents minor problems from turning into high dollar repairs later.  Our management fee includes overseeing; carpet cleaning, painting, stucco repair, roof repair, garage door repair or installation, monthly landscaping, plumbing, electrical, monthly pool service and minor parts replacement, locksmith.  Should a repair be over $250.00 we will secure three written bids for you from licensed, insured vendors as appropriate.  Per the lease agreement the tenant is responsible for any maintenance that is caused by them or their guests.  Tenants are responsible for sprinkler heads, owners are responsible for the system itself.    Tenants are responsible for window breakage.

Inspections:

At the time of move in and move out there is a complete written inspection of the property with the tenant.  In addition to driving by the property for exterior inspections during the term of the rental agreement.

FINANCIAL STATEMENTS:

Our desire is to create a clear audit trail of all funds pertaining to each property.  All funds are held in a Georgia State Trust account per Georgia law.  An operating statement will be sent by the 20^th of each and every month on each property.  Our statements are easy to read and understand this really simplifies tax reporting at the end of the year.  Our service includes paying repair bills when applicable.  Copies of all invoices paid will be attached to the monthly statement in the order they appear on the report.  Occasionally a statement will be held for a few days because of a late rent payment in order to send you your full monthly rent proceeds.

ADDITIONAL SERVICES AVAILABLE:

TLC Property Management.com, Inc. is a full service real estate brokerage firm with referrals available.  TLC Property Management.com, Inc. specializes in investment programs, acquisition and disposition of properties.  We have a complete sales, leasing and investment staff to help with any of your real estate needs.  We offer referrals to loan companies and general contractors.

TLC Property Management.com, Inc.

Georgia Family Realty.com, Inc.

(770) 460-0882

E-mail:  tlcrentals@gmail.com

IF YOU DO NOT HAVE A REAL ESTATE SALES AGENT WE WILL BE HAPPY TO REFER YOU TO AN AGENT WITHIN TLC Property Management.com, Inc.